Luna Casino Privacy Policy

At Luna Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit and use our platform at Luna Casino.com. We are operated by SkillOnNet Ltd, registered in Malta (Reg. C50024), Level 5/G, Quantum House, 75 Abate Rigord St, Ta'Xbiex XBX 1120, Malta. Our UK processing agent is Skill On Net Limited (UK Reg. 14264775), London NW6 3BT. We are licensed by the UK Gambling Commission (account number 39326) and are committed to full compliance with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

We encourage you to read this policy carefully. By using Luna Casino, you acknowledge that you have read and understood how we handle your personal information. If you have any questions, our Data Protection Officer can be reached at dpo@Luna Casino.com.

Who We Are and What We Do

We operate Luna Casino exclusively for players located in Great Britain. Our services are available only to individuals aged 18 or over, and we strictly bar players who have self-excluded through GamStop or GamProtect. As the data controller for your personal information, Luna Casino is responsible for ensuring that your data is handled lawfully, fairly, and transparently.

What Personal Data We Collect

When you register and use our services, we may collect the following categories of personal data:

• Your full name, date of birth, and contact details (email address, phone number)
• Your residential address and proof of identity documentation
• Financial information, including payment method details and transaction history
• Gaming activity and account history at our Luna Casino platform
• Device information, IP address, browser type, and operating system
• Communications you send us, including emails to support@Luna Casino.com
• Responsible gambling preferences and self-exclusion requests

We collect this data directly from you during registration, through your use of our Luna Casino app (available on Google Play and the App Store), and automatically via cookies and similar technologies during your visit to our website.

How We Use Your Personal Data

At Luna Casino, we use your data for the following purposes:

• To verify your identity and comply with our UK Gambling Commission obligations, including KYC checks
• To process your deposits and withdrawals across supported payment methods including PayPal, Visa, Mastercard, Skrill, Neteller, and others
• To provide you with access to our gaming library, including slots, live casino, table games, jackpots, and scratch cards
• To manage your VIP Lounge account and loyalty points
• To send you information about our luna casino bonus offers, Daily Picks, and tournaments where you have opted in
• To detect and prevent fraud, money laundering, and problem gambling
• To improve our platform, products, and customer support
• To comply with our legal obligations under UK law

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing is necessary to provide you with our gaming services, manage your account, and handle luna casino withdrawal requests.
• Legal obligation: We are required by law to conduct identity verification, maintain records, and report certain activities to regulators.
• Legitimate interests: We may process data to prevent fraud, ensure platform security, and improve our services.
• Consent: Where you have opted in to receive marketing communications, including information about luna casino bonus codes and promotions, we rely on your consent — which you may withdraw at any time.

Cookies and Tracking Technologies

Our Luna Casino website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. These include essential cookies required for the site to function, performance cookies that help us understand how our platform is used, and marketing cookies used to show you relevant offers. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool.

Data Sharing and Third Parties

We do not sell your personal data. However, we may share your information with carefully selected third parties in the following circumstances:

• Game providers such as Play'n GO, NetEnt, Pragmatic Play, Evolution, Blueprint, Barcrest, and others who power our gaming content
• Payment processing partners who facilitate deposits and withdrawals
• Identity verification and fraud prevention services
• Regulatory bodies, including the UK Gambling Commission, where required by law
• Our ADR provider, eCOGRA, in the event of an unresolved complaint
• SkillOnNet group companies and sister brands involved in operating our services

All third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

Data Retention

We retain your personal data for as long as your account is active and for a minimum period of five years after account closure, in line with our anti-money laundering and regulatory obligations. VIP Lounge loyalty points expire after six months of inactivity, but this does not affect our data retention obligations. Once data is no longer required, we securely delete or anonymise it.

Your Rights

Under UK data protection law, you have the following rights regarding your personal data held by Luna Casino:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you may request that we delete your data.
• Right to restrict processing: You may ask us to limit how we use your data.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection Officer at dpo@Luna Casino.com. We will respond within 30 days. If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. Our Luna Casino platform uses SSL encryption and secure payment processing, and access to personal data within our organisation is restricted on a need-to-know basis.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data at Luna Casino, please contact us using the following details:

• General support: support@Luna Casino.com (email support, available 24/7)
• Data Protection Officer: dpo@Luna Casino.com
• Postal address: SkillOnNet Ltd, Level 5/G, Quantum House, 75 Abate Rigord St, Ta'Xbiex XBX 1120, Malta

We reserve the right to update this Privacy Policy from time to time. Any material changes will be communicated to you via email or a prominent notice on our website. Continued use of our Luna Casino services following any update constitutes your acknowledgement of the revised policy.