Responsible Gaming at Luna

Our Commitment to Safer Play

Gambling should be fun. When it stops being fun, something needs to change — and at Luna Casino, we're here to help you make that change. We recognise that some players may develop problematic gambling habits, and we believe it's our responsibility to provide clear, accessible support before things escalate.

Our Luna Casino platform is available exclusively to players in Great Britain aged 18 and over. We actively verify player ages and identities through our KYC (Know Your Customer) process before any gambling takes place. This is not just a legal requirement — it's how we protect vulnerable individuals from harm.

Tools We Provide to Keep You in Control

At Luna Casino, we offer a full range of self-management tools directly accessible through your account. You don't need to contact us to use them — they're built into your player dashboard so you can take action immediately whenever you need to.

• Deposit Limits — Set daily, weekly, or monthly deposit caps to keep your spending within a budget that works for you. Limits take effect immediately when reduced.
• Loss Limits — Define the maximum amount you're comfortable losing over a set period. Once reached, you won't be able to continue playing until the limit resets.
• Session Time Limits — Decide in advance how long you want to play. When your session timer runs out, you'll be prompted to stop or log out.
• Reality Checks — Set timed reminders that appear during gameplay to let you know how long you've been playing and how much you've wagered.
• Cool-Off Periods — Take a short break from our Luna Casino platform for 24 hours, 48 hours, 1 week, or 1 month without permanently closing your account.
• Self-Exclusion — If you feel you need a longer break, we offer self-exclusion for a minimum of 6 months, during which your account will be fully suspended.

GamStop — National Self-Exclusion Scheme

We at Luna Casino are fully integrated with GamStop, the UK's national online self-exclusion scheme. If you register with GamStop, your exclusion will automatically apply to our Luna Casino platform and all other participating UK-licensed operators. This means you only need to register once to protect yourself across hundreds of gambling sites simultaneously.

If you are currently registered with GamStop or GamProtect, you will not be able to access our Luna Casino services. This is by design — your safety comes first, always.

Recognising Problem Gambling

It can sometimes be difficult to recognise when gambling has shifted from entertainment to a problem. At Luna Casino, we encourage you to be honest with yourself and check in regularly. Here are some signs that it may be time to take a break or seek help:

• Gambling with money you can't afford to lose
• Chasing losses in the hope of winning them back
• Feeling anxious, irritable, or low when you're not gambling
• Hiding gambling activity from friends or family
• Gambling interfering with work, relationships, or daily responsibilities
• Borrowing money or selling belongings to fund gambling
• Spending more time or money than you intended

If any of these sound familiar, please don't hesitate to reach out — to us at Luna Casino or to one of the specialist organisations listed below. There is always support available, and asking for help is a sign of strength.

Support Organisations We Recommend

Our Luna Casino team can help you set up account restrictions, but for deeper personal support, we strongly encourage you to connect with dedicated professional services. Here are the organisations we recommend to our players:

Protecting Young People

Here at Luna Casino, we have a zero-tolerance policy when it comes to underage gambling. Our platform is strictly for players aged 18 and above, and we carry out rigorous identity verification checks to enforce this. We also recommend that players who share their devices with children or young people make use of parental control software to prevent access to gambling websites.

Tools such as Net Nanny, Gamban, and Betfilter can help you block gambling content on shared devices. At Luna Casino, we actively support the use of these services and encourage all our players to take this precaution if relevant to their household situation.

How to Contact Us About Responsible Gaming

If you'd like to set limits, request a cool-off period, or discuss self-exclusion, our Luna Casino support team is available around the clock. We handle all responsible gaming requests with the utmost care and confidentiality.

• Email: support@Luna Casino.com (available 24/7)
• Data Protection Officer: dpo@Luna Casino.com
• Complaints: If unresolved within 96 hours, your case will be escalated to our ADR provider, eCOGRA

You can also manage many of these settings directly in your account dashboard without needing to contact us at all — we've made it as simple and friction-free as possible. New players can get started quickly through the sign up process, and existing members can explore our bonuses while playing responsibly.