Luna Casino Terms and Conditions

Welcome to Luna Casino. By accessing and using our website at Luna Casino.com, you agree to be bound by these Terms and Conditions in their entirety. At Luna, we want to ensure that every player has a safe, fair, and transparent gaming experience. Please read this document carefully before registering an account or placing any wagers. If you do not agree with any part of these terms, you must not use our services.

1. About Us and Licensing

Luna Casino is operated by SkillOnNet Ltd, registered in Malta under company number C50024, with offices at Level 5/G, Quantum House, 75 Abate Rigord St, Ta'Xbiex XBX 1120, Malta. UK processing is handled by Skill On Net Limited, registered in England and Wales (reg. 14264775), London NW6 3BT. We are licensed and regulated by the UK Gambling Commission under account number 39326. Our alternative dispute resolution provider is eCOGRA. These terms and conditions govern your use of our services and form a legally binding agreement between you and us.

2. Eligibility and Registration

Our services are exclusively available to players from Great Britain. Only players from Great Britain are permitted to register and play at Luna Casino. By creating an account, you confirm that:

• You are at least 18 years of age
• You are a resident of Great Britain
• You are not registered with GamStop or GamProtect self-exclusion schemes
• You are opening the account on your own behalf and not on behalf of any third party
• You have not previously been excluded from our platform
• All information you provide during registration is accurate and up to date

We reserve the right to request identity verification documents at any stage. KYC verification is required before deposits, gambling activity, or any withdrawal can be processed. If you provide false information, we may suspend or permanently close your account without notice.

3. Account Management

At Luna, we allow each individual to hold only one account. Duplicate accounts are strictly prohibited and may result in the forfeiture of balances and bonuses. You are responsible for maintaining the confidentiality of your login credentials. The luna casino login process is protected, but we strongly recommend that you do not share your password with anyone. If you suspect unauthorised access to your account, please contact us immediately at support@Luna Casino.com.

3.1 Account Currency

Our default currency is GBP. Your first deposit may set an alternative currency including EUR, CHF, USD, AUD, CAD, DKK, SEK, NOK, ZAR, or RUB. Please note that we do not accept cryptocurrency for deposits or withdrawals.

4. Deposits and Withdrawals

Here at Luna Casino, we support a wide range of payment methods to ensure convenient banking for our players. Accepted deposit methods include PayPal, Paysafe, Visa, Mastercard, Apple Pay, Skrill, Neteller, AstroPay, JETON, MuchBetter, Payz, and bank transfer.

4.1 Deposits

• Minimum deposit for the welcome offer: £10
• Minimum deposit to qualify for most bonus offers: £20
• Minimum bank/wire transfer deposit: £50
• Deposits are processed approximately instantly

4.2 Withdrawals

Our Luna Casino withdrawal policy follows a closed-loop principle — funds are returned to the original deposit method wherever possible. We aim to process withdrawals within a few hours of approval. Please be aware that luna casino withdrawal time for large wins of £5,000 or more, or jackpot prizes, may take longer due to additional verification requirements.

• Wire transfer fee: £10 (waived for amounts over £500); minimum £50
• Online wallet withdrawals: no charge
• No fixed maximum withdrawal per transaction (amount shown in cashier)
• Unlimited withdrawal transactions per day, week, or month

5. Bonuses and Promotions

At Luna, we offer a range of promotional offers to both new and existing players. Our welcome bonus provides 100% up to £50 plus 50 Free Spins on Book of Dead by Play'n GO, activated using the luna casino bonus code: LUNA. This luna casino bonus is available to new GB players on their first deposit only.

5.1 Welcome Bonus Terms

• Minimum deposit: £10; maximum bonus: £50
• Free Spins value: £0.10 per spin
• Wagering requirement: 10x (bonus amount plus Free Spins winnings, slots only)
• Maximum bet: 10% of bonus or Free Spins winnings, or £5 — whichever is lower
• Bonus validity: 30 days

Luna Casino free spins and bonus funds must be wagered in accordance with these conditions before any withdrawal can be requested. For luna casino no deposit bonus offers, where applicable, the maximum win is capped at £100 or 2x the bonus value, whichever is higher. Any attempt to abuse our promotional system may result in the cancellation of bonuses and associated winnings.

5.2 Ongoing Promotions

Our Luna Casino platform regularly features Daily Picks (targeted personalised offers), tournaments, and VIP Lounge rewards. Eligibility for specific promotions is determined at our discretion. Any luna casino promo code must be entered at the time of deposit to be valid and cannot be applied retrospectively.

6. VIP Loyalty Programme

Our Luna VIP Lounge rewards loyal players across six monthly tiers: Bronze (0–400 points), Silver (401–1,000), Gold (1,001–2,000), Platinum (2,001–20,000), Diamond (20,001–80,000, invite-only), and Red Diamond (80,000+, invite-only). Levels are reassessed on the 1st of each month, with a maximum drop of one level per month. VIP points expire after 6 months of inactivity. Top-tier membership is by invitation only and is subject to our sole discretion.

7. Games and Software

Here at Luna Casino, we offer thousands of games across multiple categories, including slots, live casino, table games, jackpots, scratch cards, and bingo. Our game library features titles from leading providers including Play'n GO, NetEnt, Pragmatic Play, Novomatic/Greentube, Blueprint, Barcrest, Eyecon, Relax Gaming, and Evolution for live dealer content. Luna Casino slots include classic, video, 3D, and progressive formats. We also offer progressive and fixed jackpot games, including Jackpot King and Dream Drop titles. We do not offer a sportsbook.

8. Responsible Gambling

At Luna, we are firmly committed to promoting responsible gambling. We provide a suite of tools including deposit limits, session limits, loss limits, self-exclusion, and reality checks. If you feel that your gambling is becoming problematic, please contact us immediately or visit organisations such as GamCare, BeGambleAware, or Gamblers Anonymous. Players registered with GamStop or GamProtect are not permitted to access our services.

9. Customer Support and Complaints

Our Luna Casino UK customer support team is available 24/7 via email at support@Luna Casino.com. Please note that we do not currently offer live chat support. For data protection enquiries, you may contact our Data Protection Officer at dpo@Luna Casino.com. Formal complaints will be acknowledged and reviewed by our management team within 96 hours. If a complaint cannot be resolved internally, you may escalate the matter to our ADR provider, eCOGRA.

10. Limitation of Liability

We make every effort to ensure our platform operates without interruption. However, we do not accept liability for any technical failures, service outages, or losses arising from circumstances beyond our reasonable control. Our aggregate liability to you shall not exceed the total amount you have deposited in the 12 months preceding the claim. Nothing in these terms limits our liability for fraud, gross negligence, or any other matter that cannot be excluded by law.

11. Governing Law and Amendments

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. We reserve the right to amend these terms at any time. We will notify you of material changes via email or on-site notification. Continued use of our services following such notification constitutes acceptance of the updated terms. The English version of these terms shall prevail in all cases.

If you have any questions about these terms, please do not hesitate to contact our support team at support@Luna Casino.com. We are here to help and want your experience at Luna Casino to be enjoyable, fair, and secure at all times.